employee drug testing
numbers aren’t always what they seem Suncor Energy, Total E&P Canada and Canadian Natural Resources Ltd. recently announced a pilot study of randomized drug testing as part of the Drug and Alcohol Risk Reduction Pilot Project (DARRPP). Workers...
The Predictive Probability of Test Calculator
People use tests all the time, even when they don’t think of them as tests. Same with organizations. The Predictive Probability of Test Calculator is designed to overcome a small problem people have dealing with the probabilities associated with...
Why competitive bidding ensures too much is spent for too little
Competitive bidding is the problem, not the solution September 5, 2012 CALGARY, AB, Sep 5, 2012/ Troy Media/ – How do you go about spending too much for too little? It’s not easy. Most people have a predisposition against this kind of thing. Fortunately,...
How to avoid accountability while demanding it of others
Real leadership doesn’t hide behind the auditors August 16, 2012 CALGARY, AB, Aug 16, 2012/ Troy Media/ – Issues and controversy are piling up like rail cars in an organizational train wreck. In the past two months we’ve had poor food quality...
Building Internal Capability
Internal capability is the energy within your corporate DNA, driving productive growth and change. It requires more than just training your people. Business performance is also dependent on other factors–processes, systems, strategy, organization,...
Meet Converge in Australia
Converge Consulting Group will be at the Hrizon World Human Resource Congress in Melbourne September 26 and 27. Meet Shelley and Kurt at our booth. They will be talking about Converge Solutions and Services including Practitioner of Change, Voice of the...
The Decline of Health Services in Alberta
The Decline of Health Services in Alberta: The Triumph of Professional over Real Management is gaining considerable attention. John Seddon highlighted the paper in Vanguard Consulting Group’s newsletter providing both a link and a recommendation....
Premiers’ health care report strong on fluff, weak on innovation
Is the the best the best and brightest can do? July 29, 2012 More Bottom Line CALGARY, AB, Jul 29, 2012/ Troy Media/ – One thing wrong with the report on health care, From Innovation to Action, released during the premiers’ conference held in Halifax...
Why products get better and service gets worse
Service standards are really a means of avoiding accountability July 17, 2012 CALGARY, AB, Jul 17, 2012/ Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual...
How your voice is corrupted in citizen satisfaction surveys
How satisfied are you? June 18, 2012 CALGARY, AB, Jun 18, 2012/ Troy Media/ – Some years ago, the City of Calgary conducted a multi-million dollar effort to engage citizen’s in the development of a new transportation strategy. The Go Plan used consultations,...