The problems of government today seem insurmountable:
- rising costs,
- slashed budgets,
- failed IT projects,
- critical mistakes,
- low morale,
- low customer satisfaction,
- labor-management strife,
- long lines,
- huge backlogs.
So how can we begin to solve all these problems? By recognizing that they are all symptoms of one problem: capacity. (Ken Miller, Extreme Government Makeover)
The single focus of Converge public and not-for-profit sector service offering is building capacity. Capacity is the root cause of performance problems so its only by improving capacity that government and not-for-profit performance will be improved. Specific services include:
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